Contact Us
Have questions, feedback, or need help with a tool? We're here to help. Choose the best way to reach us below.
Response Time
We typically respond within 24 hours on business days.
verifiedWithin 24 hourstips_and_updatesTips for Getting a Quick Response
To help us assist you as quickly as possible, please include the following information when contacting us:
bug_reportFor Bug Reports
- chevron_rightWhich tool you were using (e.g., Image Compressor)
- chevron_rightYour browser name and version (e.g., Chrome 120)
- chevron_rightYour device type (Desktop, iPhone, Android, etc.)
- chevron_rightSteps to reproduce the issue
- chevron_rightScreenshots if available
lightbulbFor Feature Requests
- chevron_rightA clear description of the feature you'd like
- chevron_rightYour use case — what problem does it solve?
- chevron_rightExamples from other tools (if any)
- chevron_rightPriority level for your workflow
helpFrequently Asked Questions
Are my files safe when using PixalTools?
Yes. All file processing happens locally in your web browser. Your images, videos, and audio files are never uploaded to any server. You can verify this by disconnecting from the internet after the page loads — the tools will still work. Read our Privacy Policy for more details.
Is PixalTools really free?
Yes, all tools are completely free with no hidden fees, watermarks, or file limits. We sustain the service through non-intrusive advertising.
Which browsers are supported?
PixalTools works best on modern browsers: Chrome 90+, Firefox 90+, Safari 15+, and Edge 90+. We use WebAssembly and Web Workers which require a recent browser version.
A tool isn't working on my device. What should I do?
Try refreshing the page, clearing your browser cache, or using a different browser. If the issue persists, please email us with details about your device, browser, and the specific tool you're having trouble with.
Can I use PixalTools offline?
Yes! PixalTools is a Progressive Web App (PWA). Once the page loads, most tools will continue to work even without an internet connection. You can install it on your device for easier access.
Is there a file size limit?
There's no server-imposed limit since files are processed locally. However, very large files (typically over 500 MB) may cause slower processing or memory issues depending on your device. For best results, we recommend files under 200 MB.